Refund policy

  1. Innersejuk Return, Exchange, Refund, and Cancellation Policy

    At Innersejuk, we are committed to offering our customers an exceptional shopping experience. Please review the following policy carefully to ensure a smooth process.

     

     

    1. General Eligibility for Returns

    1. Timeframe: All return requests must be made within 7 days of receiving your order.

    2. Product Condition: Items must be:

      • Unworn

      • Unwashed

      • Unaltered

      • In original packaging (including any tags or labels)

      • Item is NOT A PRE ORDER ITEM, as each items are made for the client and is submitted to the factory upon order
      • RETURN OR REFUND FOR ON SALE ITEM IS NOT ALLOWED

    Important: We reserve the right to reject any returns that do not meet these conditions.

     

     

    2. Exchanges (Defective Items Only)

    • Manufacturing Defects: We only accept exchanges if the product is defective due to manufacturing issues.

    • Proof via Unboxing Video: To help us verify the defect, we highly recommend recording a video while unboxing your order. This serves as proof if you need an exchange.

    If you believe you have received a defective item, please follow the steps in Section 3.

     

     

    3. Defective or Damaged Products

    We strive to maintain the highest quality standards. If you receive a product that is defective or damaged:

    1. Contact Timeline: Email us at info@innersejuk.com or call +601117932032 within 7 days of receiving your order.

    2. Return Shipping:

      • We will cover all return shipping costs by providing you with a return Air Waybill (AWB).

    3. Inspection & Resolution:

      • Once we receive and inspect the product, we will process an exchange (subject to stock availability) or a full refund, based on your preference, if it is confirmed to be defective or damaged due to manufacturing.

     

     

    4. If an Item is Out of Stock

    If your requested exchange item is out of stock:

    • Option 1: Exchange for another item of equal value.

    (We do not provide store credit or refunds in lieu of an out-of-stock exchange request, unless the item is confirmed defective or damaged.)

     

     

    5. Return & Exchange Process

    1. Contact Us:

      • Email: info@innersejuk.com

      • Phone: +601117932032

      • Provide your Order ID, item details, and the reason for return (defect description) or exchange.

    2. Approval:

      • Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) or further instructions.

    3. Shipping Back:

      • Securely pack your item(s) to avoid damage in transit.

      • For defective or damaged items, a pre-paid return AWB will be provided by Innersejuk.

    4. Inspection & Confirmation:

      • Once we receive the item, our team will perform a quality check.

      • Approved returns/exchanges will be processed promptly.

     

     

    6. Shipping Liability

    • Customer Responsibility: Ensure that the product is packaged securely to avoid damage or loss during transit if you are responsible for shipping.

    • Innersejuk Liability: We are not liable for any return shipments that are lost or damaged when the return AWB is not provided by us. For defective or damaged items (where we provide a return AWB), we assume responsibility.

     

     

    7. Refund Policy

    If you opt for a refund (for defective or damaged items only):

    1. Approval: Once your return is received and inspected, we will notify you of the approval or rejection.

    2. Processing: Approved refunds will be processed within 10 business days. A credit will be applied to your original payment method or any alternative method you request.

    3. Late or Missing Refunds:

      • Check your bank account or credit card statement if you do not see the refund after the stated timeframe.

      • Contact your bank or credit card company, as processing times may vary.

      • If you still have not received your refund, please reach out to info@innersejuk.com

     

     

    8. Cancellation Policy

    1. Order Cancellations (Before Shipment):

      • We allow cancellations before your order has shipped. If your order has not left our facility, simply email or call us, and we will process your cancellation and issue a full refund.

    2. Post-Shipping:

      • Once your order is en route, cancellations are no longer possible. You may proceed with a return under the terms in the relevant sections above.

     

     

    9. Special Events & Promotional Sales

    • No Returns, Exchanges, or Refunds: Purchases made during special events, pop-up booths, or promotional sales are not eligible for returns, exchanges, or refunds.

    • Quality Check Reminder: We encourage you to inspect your purchase thoroughly before checking out at on-site events or pop-up locations.

     

     

    10. Additional Terms & Conditions

    • Approval Requirement: All returns or exchanges must be approved by Innersejuk’s customer service before the product is shipped back to us.

    • No Changes After Confirmation: Once an exchange request is confirmed, no further modifications can be made to the request.

    • Right to Reject: Innersejuk reserves the right to reject any return or exchange that does not comply with our policy.

     

     

    Contact Us

    If you have any questions or need assistance with a return, exchange, refund, or cancellation, feel free to reach out:

    Our customer service team will be more than happy to assist you.

     

     

    Thank you for choosing Innersejuk. We value your trust and look forward to providing you with the best fashion experience.